Privacy Policy

Last updated: 5 September 2026

1. Who we are

Nexify for Cars Services (Commercial Registration No. 182789-1), an individual establishment registered in the Kingdom of Bahrain with its commercial address at Flat/Shop 2254, Building 2004, Road 1527, Block 115, Hidd, Kingdom of Bahrain (“Nexify”, “we”, “us”), operates Wash Go, a mobile car-care service booked through the Wash Go mobile application and this website (together, the “Service”).

Nexify is the data controller for the personal data described in this policy. This policy is written to comply with the Kingdom of Bahrain’s Personal Data Protection Law (Law No. 30 of 2018). For anything in it, contact us at hello@letswashgo.com.

2. What we collect

• Account details — your name and mobile phone number (used to sign in by one-time code), your email address if you provide one, and your language preference.
• Addresses and location — the service addresses you save (area, building, road, block and a map pin) so our valet can reach your vehicle. If you choose “come to me here”, the app reads your device location once, with your permission, to fill the address.
• Vehicle details — make, model, colour and plate number of the vehicles you add.
• Bookings and service history — the services you book, appointment times, status history, points and rewards, membership status, and your communications with our team inside the app.
• Photos of your vehicle — our valet photographs the vehicle before and after each visit. These photos are the record of the vehicle’s condition and of the work performed.
• Payment information — payments are processed by Tap Payments. Your card details are entered on Tap’s secure payment page and are never stored by us; we keep only the transaction record (amount, status, and a payment reference).
• Device and usage data — a push-notification token for your device (so we can tell you when your valet is on the way), and basic service events (for example that a booking was created) which we keep for up to 365 days to understand how the Service is used.

3. Why we use it

• To provide the Service: scheduling, dispatching a valet to your address, and performing the work.
• To take payment, issue receipts and invoices, and operate refunds where they are due.
• To keep a record of the vehicle’s condition and the work done (the before/after photos).
• To notify you about your bookings by push notification, SMS, email or WhatsApp.
• To operate points, rewards and memberships you have joined.
• To improve the Service and to meet our legal and accounting obligations in Bahrain.

We do not sell personal data, and we do not use it for third-party advertising.

4. Who we share it with

Our valets see the details they need to do the job: your name, the service address, and the vehicle. Beyond that, we share data only with the service providers that run parts of the Service on our behalf:

• Tap Payments — card payment processing.
• Twilio — delivery of sign-in codes and SMS notifications.
• SendGrid (Twilio) — delivery of email such as booking confirmations and invoices.
• Google Maps Platform — maps, routing and travel-time estimates.
• Expo — delivery of push notifications.
• Railway and Cloudflare — hosting of the Service and storage of photos and media.

Each provider receives only what its function needs, and we may also disclose data where the law of the Kingdom of Bahrain requires it.

5. How long we keep it

• Booking, payment and invoice records are kept as business and accounting records.
• Service-usage events are deleted automatically after 365 days.
• Vehicle photos are kept as the service record of each booking.
• If you ask us to delete your account, we remove or anonymise your personal data except what we must keep to meet legal, accounting or dispute-resolution obligations.

6. Your rights

Under the Personal Data Protection Law you may ask to access the personal data we hold about you, to correct it, or to have it deleted, and you may object to certain uses of it. Write to hello@letswashgo.com and we will respond. You may also complain to the Personal Data Protection Authority of the Kingdom of Bahrain.

7. Security

Data moves between your device and the Service over encrypted connections, access to it inside the company is limited to the people who need it to serve you, and card details never touch our systems at all — they go directly to Tap Payments.

8. Children

The Service is not directed at children and we do not knowingly collect data from anyone under 18.

9. Changes to this policy

If this policy changes, the new version will be published at this address with a new “last updated” date.

10. Contact

Nexify for Cars Services (CR 182789-1), Flat/Shop 2254, Building 2004, Road 1527, Block 115, Hidd, Kingdom of Bahrain · hello@letswashgo.com