Terms of Service

Last updated: 5 September 2026

1. Who you are dealing with

These terms are an agreement between you and Nexify for Cars Services (Commercial Registration No. 182789-1), an individual establishment registered in the Kingdom of Bahrain with its commercial address at Flat/Shop 2254, Building 2004, Road 1527, Block 115, Hidd, Kingdom of Bahrain (“Nexify”, “we”, “us”). Nexify operates Wash Go, a mobile car-care service booked through the Wash Go mobile application and this website (the “Service”). By creating an account or booking a service you accept these terms.

2. The Service

Wash Go brings car washing, detailing and related care to your address in the Kingdom of Bahrain. We bring the equipment and materials; you make sure the vehicle is present and reasonably accessible at the address and time you booked. Some locations (for example restricted compounds or basements) may need your help with access.

3. Bookings, prices and payment

• The full price of a booking is shown before you confirm it. Prices are in Bahraini dinars.
• If you pay by card, the card is charged when you confirm the booking. We never place holds or pre-authorisations on your card. Where cash is offered, you pay the same confirmed price on completion.
• Card payments are processed by Tap Payments; we never see or store your card details.
• An invoice is available for every completed booking.

4. Rescheduling, cancellation and refunds

• You can reschedule or cancel a booking in the app while the booking allows it.
• If you cancel a paid booking, the payment is refunded to the card it was made from. A cancellation made close to the appointment may carry a late-cancellation fee, which is shown to you at the time; in that case the fee is kept and the rest is refunded.
• If we cancel a booking, or cannot perform it for reasons on our side, you are refunded in full.
• Refunds are returned by the payment provider and can take a few days to appear on your statement.

5. If the vehicle is not there

If our valet arrives within the booked window and cannot reach you or the vehicle, we will try to contact you and wait a reasonable time (at least 20 minutes). After that the booking may be marked a no-show: a card payment is kept to cover the visit, and an unpaid cash booking is voided.

6. Tips

Tips are optional and are charged separately from the service. If a tip payment fails, the service payment is unaffected.

7. Photos and the service record

Our valet photographs the vehicle before starting and after finishing. These photos are the record of the vehicle’s condition and of the work performed, for your protection and ours. Pre-existing damage the valet notices is recorded and flagged to you.

8. Your vehicle

• You confirm you are entitled to have the vehicle serviced.
• Please remove valuables and tell us about anything unusual about the vehicle (non-standard finishes, damage, modifications) before the visit — some finishes need different handling.
• If you believe a visit caused damage, contact us at hello@letswashgo.com as soon as possible, and within 24 hours of the visit, so it can be assessed against the photo record.

9. Our liability

We are liable for damage caused by our negligence in performing a booking. Beyond what the law of the Kingdom of Bahrain does not allow us to limit, our total liability for a booking is limited to the greater of the amount you paid for that booking and the cost of repairing damage our work is shown to have caused. We are not liable for indirect losses, or for pre-existing damage recorded in the photo record.

10. Memberships, points and rewards

Memberships, points, credits and rewards are part of the Service, carry no cash value, and follow the rules shown in the app when you earn or use them. We may adjust those programmes prospectively; anything you have already earned keeps the rules it was earned under.

11. Fair use of the apps

Keep your account to yourself, give accurate information, and do not misuse the Service — including interfering with its operation or using it for anything unlawful. We may suspend accounts that do.

12. Changes to these terms

If these terms change, the new version will be published at this address with a new “last updated” date. Changes apply to bookings made after they are published.

13. Governing law

These terms are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have jurisdiction over any dispute arising from them.

14. Contact

Nexify for Cars Services (CR 182789-1), Flat/Shop 2254, Building 2004, Road 1527, Block 115, Hidd, Kingdom of Bahrain · hello@letswashgo.com